At Face Investigations, your trust is our highest priority. We are committed to protecting the confidentiality, integrity, and security of all personal information collected during the course of our domestic investigation services. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

1. Information We Collect

We may collect personal information that you provide to us voluntarily or that is necessary to conduct an investigation, including:

Name, address, and contact information.

Relationship details relevant to the investigation (e.g., spouse, family, child custody concerns).

Case-specific details, including surveillance findings and evidence.

Payment and billing information.

We only collect information that is directly relevant to your case and necessary for delivering our services.

2. How We Use Your Information

The personal information we collect is used to:

Provide investigative services as requested by you.

Gather evidence in compliance with Canadian laws.

Maintain communication with you throughout the investigation.

Ensure proper billing, accounting, and record-keeping.

Improve the quality of our services.

3. Information Sharing and Disclosure

Your information is treated with the utmost confidentiality. We do not sell, rent, or trade your personal information. Information may only be shared in the following cases:

With your explicit consent.

When legally required by court order, subpoena, or applicable law.

With trusted service providers (e.g., secure payment processors) who are bound by confidentiality agreements.

4. Data Security and Storage

We implement strict security measures to safeguard your information, including:

Encrypted electronic data storage.

Restricted access to case files.

Secure destruction of records when no longer required.

We retain personal information only for as long as necessary to fulfill the purposes of the investigation and comply with legal obligations.

5. Your Rights

As a client, you have the right to:

Request access to your personal information.

Ask for corrections or updates to your records.

Withdraw consent (subject to legal and contractual restrictions).

File a privacy-related complaint with our Privacy Officer or the Office of the Privacy Commissioner of Canada.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Privacy Officer – Face Investigations
GTA Ontario, Ontario, Canada