Yes, all our investigations are conducted by licensed professionals and strictly follow Canadian privacy and legal standards.

Every case is handled with discretion; we protect your identity, information, and details with the highest level of confidentiality.

In most cases, we can begin within 24–48 hours after an initial consultation and case assessment.

During the consultation, we ask for basic details such as names, timelines, and concerns so we can design a tailored investigation plan.

When hiring a private investigator, always ensure they work with a licensed private investigation agency, not just as an individual license holder. A professional PI should have proven experience in surveillance, background checks, and domestic investigations. At Face Investigations, our licensed team brings years of expertise and operates strictly within Canadian laws to deliver reliable results. Don’t just check for a license—ask about their investigative track record.

Costs vary depending on the type of case—whether it’s surveillance, infidelity investigations, child custody, or locating missing persons. Remember, cheaper isn’t always better. Inexperienced investigators may cut corners, which can put your case at risk. At Face Investigations, our rates are competitive and transparent, ensuring you receive trusted results without hidden surprises.

Yes. All private investigators in Ontario must be licensed through the Ministry of the Solicitor General. At Face Investigations, our investigators are fully licensed and operate under a legally registered Ontario agency. Clients are welcome to verify our credentials at any time.

Yes, surveillance is one of the most common services we provide. However, it must be conducted within the boundaries of the law. Our trained surveillance specialists understand these limits and know how to gather evidence discreetly, ethically, and effectively.

Absolutely. Many of our clients hire us during custody disputes to provide evidence that supports their case. Our investigations are carried out legally and with utmost care, ensuring the information we collect can stand up in court if needed.